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We care about our colleagues

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      We care about our colleagues because we know that we can only be successful if we work as a team, and that mutual respect is critical for all of us to realize our full potential.





      Treating each other with fairness and understanding

      Combining global scale with local experience and service, we help our customers protect the people, places and things that matter most. To deliver our strategy, we need the best from everyone at Zurich, and our people are at the core of what we stand for. Together we are committed to creating a brighter future together.

      Our passion, personal integrity and engagement are crucial factors for the shared success of our company and will help us achieve our strategy and deliver our purpose.

      Mutual respect and understanding of each other’s views are essential to togetherness, building trust and working together as a team – as we live up and work towards our employee promise of Let’s Grow Together. We treat others with openness and fairness and appreciate that everyone has a valuable contribution to make.

      Zurich does not tolerate harassment, discrimination or bullying in the workplace, whether based on race, ethnicity, color, age, sex, gender, gender identity or expression, sexual orientation, national origin, religion, disability, pregnancy, veteran status, marital status, genetic information, or any other relevant characteristic protected under applicable law. This applies regardless of an individual’s duties or position within the company.

      These principles apply to the entire employee life cycle, such as recruiting, assignments, training, development, promotion, compensation, performance management as well as termination. They also apply to the collaboration between colleagues and the overall behavior towards employees.

      Zurich strives to maintain an environment free from all forms of discrimination and harassment. We are encouraged to contact our manager or Human Resources regarding any instances of harassment, discrimination or bullying. We may also use the Zurich Ethics Line to raise any such concerns.

      What does it mean for me?

      picto employee zurich

      We have a responsibility to create an environment free of discrimination and harassment. You should discourage and speak up against any behavior that is contrary to this.

      Fostering a diverse and inclusive environment

      We take pride in the diversity of our people, as it is part of making Zurich an employer of choice. We value having different perspectives represented within our organization, which helps us drive innovation and maintain a competitive edge.

      At Zurich, we strive to build an inclusive and equitable workplace that empowers everyone to achieve their full potential. We are firmly committed to developing policies, practices and ways of working that support diversity, inclusion, equity and belonging.

      We embrace diversity and inclusion – not least because diverse minds create more innovation and contribute to the success of our organization. We aim to create a workplace where we can all thrive and where everyone’s voice is heard. We embrace and endeavor to harness our different experiences, skills and perspectives.

      We are committed to fair and equal treatment of all employees and all people who seek employment at Zurich, including equal opportunities for development and advancement.

      As the world changes and technology evolves, we empower our employees to personally thrive, giving them the chance to acquire new skills and refresh existing ones. We help employees shape their skills through development opportunities and moves around our organization to areas where they can add the most value and learn. We take immense pride in recruiting internally and aim to maintain a high level of internal hires.

      Zurich recognizes the right of its employees to freedom of association and collective bargaining and to freely form and join groups for the promotion and protection of employment interests.

      What does it mean for me?

      picto employee zurich

      We work to sustain a work environment in which our voices are diverse, our behaviors are inclusive, our actions drive equity, and our people feel a sense of belonging. You should discourage and speak up against any behavior that is contrary to this. If in doubt, talk to your manager or Human Resources. If you experience or suspect unethical or illegal conduct, you can also use the Zurich Ethics Line.

      Leading by example

      We all aspire to work for managers who truly value our input. This is why whenever we lead others, we treat them with respect and dignity, acknowledge their contributions, actively seek and consider their views, ideas and concerns, and set a good example by demonstrating integrity.

      People managers have a special responsibility to uphold and demonstrate our commitment to ethical conduct, and to sustain a positive work environment that is inclusive, and inspires empowerment and accountability in all of us.

      All of our people managers are expected to:

      Be a role model

      As people managers, we lead by example and uphold Zurich’s commitment to doing the right thing in everything we say and do. We understand that our decisions and the way we handle ethical situations set the culture for our team.

      Communicate expectations

      We inform our team members about their responsibilities and make it clear that we expect them to always live by this Code and make ethical decisions.

      Promote open and honest dialogue

      We actively seek our team members’ input and give them the opportunity to provide feedback and speak up. We create an environment where all team members feel comfortable sharing opinions, raising issues or asking for guidance.

      Handle issues respectfully

      We listen carefully when an issue, including an Integrity Concern, is raised and we take these seriously. We ask Human Resources for support on issues or questions around our team members’ jobs or working conditions. We forward any issues that may rise to the level of an Integrity Concern to Compliance, Human Resources or Legal as soon as possible, but no later than three business days after receipt, do not conduct investigations on our own, and treat Integrity Concerns, as well as any investigations that may be undertaken, confidentially in accordance with Zurich’s policies and procedures related to the reporting of Integrity Concerns. We emphasize Zurich’s non-retaliation policy to reassure our team members and others that retaliation will not be tolerated.

      Ask for advice

      If we are ever in doubt of the right course of action when faced with an ethical question or dilemma, we seek advice from our manager, Human Resources, or our Legal or Compliance teams.

      What does it mean for me?

      picto employee zurich

      At Zurich, we value and reward high performance, but above everything else, we are committed to ethical conduct. As a people manager, you need to make it clear to your team members that no business and no short-term gain are ever worth risking Zurich’s reputation or our commitment to doing the right thing. Even in the face of ambitious goals or tight deadlines, we must always act with integrity.

      Providing a healthy and safe workplace

      We endeavor to provide a safe and healthy working environment for all employees.

      We strive to create working conditions that promote work-life balance and employee wellbeing. We strive to create working conditions that promote work-life balance and employee wellbeing. We aim to provide measures that foster growth in four key areas of wellbeing – physical, social, mental, and financial – empowering our employees to be their best selves.

      We comply with all applicable health and safety policies and requirements such as:

      Keeping our working area clean, healthy and free from hazards that can lead to accidents, emergencies, health issues or security risks

      Avoiding any behaviour or actions that could put you or your colleagues at risk

      Promptly addressing and reporting any safety or health concerns, risks or hazards

      What does it mean for me?

      picto employee zurich

      Make sure that you are familiar with the safety program and the evacuation plan for your office building and floor.

      Familiarize yourself with the Wellbeing Framework@Zurich and consult Human Resources to find out more about global and local employee wellbeing initiatives.