We have the ambition to be one of the most responsible and impactful businesses in the world and we can only achieve this ambition by living our purpose and values every day.
Our world needs actions, not just words. We are in business to create a brighter future together with our customers with sustainable products and services.
By driving proactive prevention and protecting our customers, we empower them with a freedom of choice to explore what’s next in their lives and their businesses while maintaining the peace of mind that should they need us, we are here.
| Optimism | Caring | Reliability |
| Determination | Togetherness | Forward-Thinking |
Our purpose and values clearly set out why we are in business and provide the foundation for our strategy.
The essence of our business is about customer relationships and the success of our strategy lies in being able to delight our customers with experiences that are uniquely Zurich at every touch point.
We conduct ourselves with honesty, fairness, dignity and integrity in our workplace and whenever we act on Zurich’s behalf.
Our rules of conduct provide a reference for the decisions we make every day, and our actions and business goals must be consistent with those rules.
We adhere to all laws, rules and regulations of the countries in which Zurich operates, as well as with our internal policies. We understand and manage the challenges that may arise in our daily work. If we are uncertain about any of the topics covered in this Code, we consult with our manager. Our Legal and Compliance functions are here to help and advise.
Doing the right thing, however, means not only following the rules, but also using our best judgment. Not all situations have a specific guideline to support our actions, nor can this Code address all decisions and potential dilemmas that we may face.
This is why in all of our decisions, we are guided not only by applicable laws and regulations and internal guidelines, but also by what is the right thing to do.
If your answer to any of these questions is “No”, or if you are in doubt, you should pause, reconsider, and consult with your line manager, Legal or Compliance.
We are all accountable for our own conduct and actions and each of us has a role to play in living up to our values and this Code. Accordingly, if we believe we have been instructed to do something that is illegal, unethical, or violates this Code or any Zurich policy, we raise our concerns. People managers have an added responsibility to lead by example and to set clear expectations around the standards of conduct to which all employees are required to adhere.
Zurich is further committed to forthright, full and prompt disclosure when communicating with regulators, supervisors and governments. This means we are open, honest and cooperative with government investigations or regulatory examinations that involve Zurich, as well as with internal investigations.
Once a government, internal investigation or regulatory examination is underway, we take care to maintain any paper or electronic information relevant to the investigation or examination.
Zurich is committed to a Speak Up culture where we appreciate that everyone has a valuable contribution to make and employees and others feel comfortable sharing their views and raising their concerns.
We are encouraged to constructively express our opinions, contribute ideas, or challenge the status quo to help us create a brighter future together. In particular, we speak up promptly and report conduct that we believe in good faith (i.e., with reasonable grounds to believe the information reported is true at the time of reporting) may violate laws, regulations, internal policies or this Code.
There are multiple channels to raise concerns, including to line managers, Legal, Compliance, or Human Resources. We reach out to our line managers or Human Resources regarding concerns, suggestions or questions about our jobs or working conditions.
The Zurich Ethics Line may also be used to report concerns either via telephone or online via a web form. Reports can also be made anonymously.
We treat all reported concerns (particularly the identity of any employee or other person who reports a concern), as well as any investigations that may be undertaken, with strict confidentiality, to the extent possible and consistent with Zurich’s legal obligations.
Zurich does not tolerate retaliation against any employee or other person who reports a concern in good faith. Protection against retaliation is also extended to those who assist in any investigation of such concerns and, where applicable, to other persons.
This Code sets out our purpose and values and the minimum standards of conduct expected from us.
We are all expected to read, understand and adhere to the provisions set forth in this Code. This Code is supplemented by other internal policies, some of which are referenced throughout this Code.
