Men carrying trees to be planted

Sustainability highlights 2022

With the introduction of the Integrated Sustainability Disclosure in our Annual Report in 2021, we decided to continue to share the testimonies and best practices behind the numbers in a ‘Sustainability highlights hub’ on our website to showcase our achievements, progress and ambitions.

Over the past 12 months, we have continued to move forward on our sustainability journey. The core of our approach hinges on three focus areas – Planet, Customers and People.

  • Planet: We will focus on achieving net-zero outcomes which have a positive impact on nature, while also helping to improve the resilience of our planet and society.
  • Customers: Working closely with our customers, we will grow solutions that support customers’ transition to a net-zero future, while also encouraging people to adopt more sustainable lifestyles, enabling them to thrive today and flourish tomorrow.
  • People: As a global employer and provider of protection solutions to millions of people, we seek to create a more skilled and inclusive society in our workforce and communities. We support our own people in the changing world of work while the Z Zurich Foundation*, helps people thrive in the face of adversity through targeted community investments.

* The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Zurich Insurance Group. It is the main vehicle by which Zurich Insurance Group delivers on its global community investment strategy.

Insurance has always provided a safety net. In the face of the climate crisis, it’s more important than ever that we can act today without sacrificing tomorrow. Below are examples of some of the ways we have tried to put theory into practice.

Linda Freiner
"2022 was a turning point for the world to care about both planet and people.”

Linda Freiner

Chief Sustainability Officer

Our highlights 2022


2022
  • CO2 pictogram

    At the end of December 2022, our impact investment portfolio of USD 6.3bn helped avoid 3.2m metric tons of CO2e emissions and improved the lives of 4.7m people, on an annual basis.

    Find out more 

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  • We strive to lead by example, and this drives our approach to operational sustainability at the Zurich Insurance Group (Zurich). In 2021*, Zurich’s operational emissions** reduced by 73 percent and its total office energy consumption by 32 percent compared to the 2019 baseline.

    Find out more

    *2022 data is available in Q2 2023
    **Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.

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  • Our employees spent more than 1.2 million hours on online learning in 2022, resulting in an average of over 26 hours per employee. This represents an increase of 3 hours per employee compared with 2021.

    Note: In 2022 we adjusted our calculation to include all employees that consumed learning content in the reporting year. In prior years we only considered employees that were active at the end of the reporting year. This resulted in an increase of the employees included into the metric and as a consequence also the learning hours.

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  • At Zurich, we proactively ask for employee feedback and act upon it. The employee net promoter system (ENPS) score helps to measure overall employee experience. The score serves as an indicator and we focus on understanding feedback and taking appropriate actions. In October 2022, we achieved an eNPS score of 54, the highest since we started measuring in 2018, and we reached a participation rate of 83 percent.

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  • In 2022, the Z Zurich Foundation* positively impacted the lives of vulnerable people by funding programs and developing engagement initiatives aligned with its strategic pillars. The Foundation also provided humanitarian and emergency support to the victims of the war in Ukraine and other catastrophes worldwide.

    Z Zurich Foundation

    * The Z Zurich Foundation is a Swiss-based charitable foundation funded by various members of the Group. It is the main vehicle by which Zurich delivers on its global community investment strategy.

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  • The Zurich Flood Resilience Alliance (the Alliance)* was launched in 2013 to help improve community resilience to flooding. The Alliance is operating in more than 300 communities and have so far had a positive impact on at least 600,000 people. Discover one example from Concern Worldwide’s Bangladesh program in Rina’s story.

    Find out more 

    * Established in 2013, all members of the Alliance, with the exception of Zurich Insurance Company Ltd, are funded by the Z Zurich Foundation.

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  • The De Baak building
    Planet

    Zurich has invested in a highly sustainable building in the Dutch affordable housing sector on behalf of its German life business.

    Photo credit: © KondorWessels Vastgoed

    Read story
  • Industrial ship in the Port of Rotterdam
    Customer

    Helping Maersk to strengthen the climate resilience of its ports

    Read story
  • Smiling girl skipping
    People

    Advocating for greater investment and action to support young people’s mental well-being

    Photo credit: © UNICEF UN0591955 Bhardwaj

    Read story
  • Coal power plant
    Planet

    Zurich supports the decommissioning of the last two remaining coal power plants in New Jersey

    Read story
  • bloomberg green summit event
    People

    Making retirement more sustainable

    Read story
  • Group of people clapping
    People

    Building a Career at Zurich via Reskilling

    Read story
  • Zurich building with Solar panels
    Planet

    Building solar panels on the Isle of Man

    Read story
  • Rob Wyse
    Planet

    Task Force on Climate-related Financial Disclosures (TCFD)

    Read story
The De Baak building
Planet

Zurich has invested in a highly sustainable building in the Dutch affordable housing sector on behalf of its German life business.

The land and future property was acquired on behalf of Zurich Deutscher Herold in 2021 and construction will be completed in January 2023. The De Baak building is a highly sustainable, energy-efficient residential tower boasting 127 apartments in Amsterdam’s mid-market segment, which is part of the affordable housing sector in the Netherlands.

“This acquisition demonstrates Zurich’s strong commitment to sustainable investments in the real estate sector. We manage a EUR 14 billion real estate portfolio and aim to reduce the intensity of emissions of our direct real estate investments by 30 percent, in terms of kilograms of CO2e per square meter, until 2025. By 2050, the direct real estate portfolio aims be net-zero, meaning it no longer emits any CO2.”

Matthias Hübner

Head of Real Estate Europe at Zurich

Matthias Hübner

 

Photo credit: © KondorWessels Vastgoed

Woman shopping for lipstick and other cosmetics in a store
Customer

Helping Maersk to strengthen the climate resilience of its ports

Ports are among the most exposed sites in the world to climate risks. Typically located along open coasts or in low-lying estuaries and deltas, ports are vulnerable to windstorms, flooding and storm surge, while operations can be interrupted by fog, snow and heatwaves. This can cause physical damage to port equipment and business interruption as the terminal may not be able to operate at maximum capacity or may even be forced to close.

Ports will also be on the frontline when one of climate change’s most worrying long-term impacts – sea level rise – begins to engulf the world.

It’s no wonder that A.P. Moller-Maersk (‘Maersk’) – with more than 67 port terminals, 300 inland facilities and 600 container ships – identified climate change, both physical and transition risks, as one of its biggest threats to its business in a recent study.

"The study concluded that the average cost of physical damage and business interruption due to climate change hazards is expected to increase by 130 percent by 2050, compared to a 2020 baseline.”

Lars Henneberg

VP, Head of Risk Management, A.P. Moller-Maersk

Lars Henneberg

This is why Maersk has enlisted Zurich’s global risk consulting unit Zurich Resilience Solutions (ZRS) to undertake on-site climate assessments at five of its most critical ports and to provide actionable recommendations to mitigate risks and improve climate resilience. Henneberg believes ZRS has the right skillset to provide these insights.

“ZRS has the necessary scientific and technical risk engineering capabilities, combined with risk assessment and impact analysis expertise. This will ensure we have recommendations that are both practical and operational and will help us mitigate vulnerabilities and increase climate resiliency on our port terminals.”

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    Smiling girl skipping
    People

    Advocating for greater investment and action to support young people’s mental well-being

    With one in seven adolescents aged 10-19 living with a mental health condition globally, bringing more focus and investment in youth mental well-being has never been more urgent. In 2022, the Z Zurich Foundation co-designed and launched, together with UNICEF, the Global Coalition for Youth Mental Well-being (the Coalition). The first action of the Coalition was an appeal to support young refugees from Ukraine. The Coalition is also calling public and private sectors to increase their investments in mental well-being prevention and promotion. As of November, three global leading organizations have already joined the Coalition alongside UNICEF and the Foundation, including Zurich Insurance Group.

    The Coalition is one of the key milestones of the strategic partnership between UNICEF and the Foundation. Interventions in seven program countries also started in 2022, alongside the support of a global prevention campaign equipping youth and their caregivers with the tools they need to proactively look after their mental wellbeing.

    "As a global insurance company, we know that prevention is better than relief and repair and this is true for most of the global challenges that society is facing today. We strongly believe that private and public investments should be increased to improve mental well-being promotion and prevention work. That is why we are proud to have joined the Global Coalition for Youth Mental Wellbeing hosted by UNICEF and launched with the support of the Z Zurich Foundation. Zurich Insurance Group is committed to working hand in hand with other corporations to ensure mental wellbeing is a global priority. We welcome other leading businesses to join us,”

    Linda Freiner

    Group Head of Sustainability, Zurich Insurance Group

    Linda Freiner

     

    Photo credit: © UNICEF UN0591955 Bhardwaj

    Young man sews at a sewing machine
    Planet

    Zurich supports the decommissioning of the last two remaining coal power plants in New Jersey

    Zurich’s private debt investment with MetLife Investment Management has a significant effect on New Jersey’s transition to clean energy generation.

    Zurich Insurance Group (Zurich) invested USD 24 million in a USD 200 million financing by MetLife Investment Management (MIM) to support the phase-out of the last two coal-fired power plants in New Jersey, USA. The decommissioning is expected to result in the reduction of 3.9 million metric tons of CO2 in the atmosphere, the equivalent of eliminating over 750,000 passenger cars a year and an estimated USD 30 million cost savings to Atlantic City Electric customers.

     

    Group of people clapping
    People

    Building a Career at Zurich via Reskilling

    Zurich Group’ Technology and Operations (GTO) team operates in a fast-paced environment, where building a brighter future means continually evolving knowledge and skills to keep pace with global developments.

    One initiative launched by GTO in 2022 to meet this ongoing need was a reskilling program, which provides opportunities for colleagues to develop their careers in Technology. It’s aligned with Zurich’s People Sustainability ambition to prioritize employee development over external hires, providing opportunities for career ambitions to be met whilst fulfilling business needs.

    The reskilling journey starts when a role considered suitable for re-skilling is advertised. Candidates apply and discuss the role with the hiring manager, who also discusses its suitability with the existing line manager. If everyone agrees, the reskilling journey begins, with specific guided learning and on the job training for each open position, culminating in the employee starting their new role within GTO.

    Luis Marquez, an employee from the Zurich Capability Center in Mexico, is one of 14 participants to have enjoyed the benefits offered through reskilling. Luis applied to reskill into the ServiceNow team as a Business Analyst, a role that requires strong stakeholder management skills, the ability to problem solve and a willingness to grow. With the full support of both his existing and new line managers and colleagues, he is due to complete the journey by the end of 2022. Moving across functions and developing new skills, Luis is one example of many we hope to see of people sustainability in action via the GTO Reskilling Program.

     

    bloomberg green summit event
    People

    Making retirement more sustainable

    With an increasing number of Zurich North America (ZNA) employees eligible to retire, there is a growing business continuity risk as the workforce considers retirement. This has seen the HR team and the business in North America jointly develop an innovative phased approach to retirement that benefits both employees and the organization. It’s a great example of Zurich’s commitment to sustainability in action.

    "In the US, the baby boom generation [that’s those currently aged between 58 and 76] is retiring at an ever-increasing speed. With the higher volume of retirements, years and years of knowledge are just walking out the door. The loss of skills and relationships with clients and distributors poses a challenge to any business,”

    Harvey Greenberg

    Head of HR Strategic Initiatives at ZNA

    Seeking a simple solution that could be scaled across the whole organization, without requiring new policies or terms and conditions to be re-written, the ZNA team came up with Encore. Many of us are familiar with the concept of an ‘encore’ at the end of a concert often used to say goodbye, and this program is somewhat similar.

    “Three key insights came from the research we did with our workforce regarding retirement needs,” Harvey continues. “Our people are eager to transfer valuable knowledge and leave a legacy but have little systematic guidance on how to do so. They also want more flexible options as part of the retirement pathway to negotiate individual win/win arrangements. And they’re concerned that knowledge transfer will be an additional challenge on their already full-time roles.,” he adds.

    The Encore: Phased Retirement@Zurich program that the ZNA team devised enables flexible modifications to current roles for up to 24 months to support the employee’s changing needs as they plan to enter retirement. This might be going from full-time to part-time, working virtually from a different state where they ultimately plan to move in retirement, changing from a manager role to an individual contributor role or something else.

    Harvey believes it empowers a smooth transition for both sides, where employees can be more at ease asking questions and exploring options, while also being more engaged and supported throughout the knowledge transfer process. Retirement conversations are always initiated by the employee, however, once raised, Encore is on the table for discussion by either party.

    Although it is early days for this new initiative, the feedback from employees in ZNA has been overwhelmingly positive. ‘This is a Win-Win!’ ‘An innovative benefit and certainly a value add for the organization and employees,’ and ‘great recognition by Zurich that there is much to be gained by working with this segment of our workforce,’ are just some of the comments from employees when the program was announced.

    “It’s another great example of how our new ways of working can meet both employee and business needs,” Harvey concludes.

     

    Zurich building with Solar panels
    Planet

    Building solar panels on the Isle of Man

    Zurich’s solar power system on the Isle of Man is likely the largest on the island in terms of the kilowatts it can generate. It went live in July 2022 and has the potential to generate approximately 70 percent of the annual electrical power needs at Zurich’s local headquarters. The project highlights how Zurich is taking action on a local level to help the Group meet its ambitious target of net-zero operations by 2030.

    The collection of solar panels is a bespoke car port system that has been built on the roof of an existing car park. Zurich worked with Isle of Man business Ardern & Druggan which designed and installed the solar panel system. It has the capacity to generate up to 206 kilowatts (206,000 watts) – enough to power more than 2,000 100-watt lightbulbs.

    The design has several advantages, including:

    • Scalability, which means more solar panels can be added to increase power generation.
    • A modular and lightweight structure.
    • Gutters that harvest rainwater.

    The solar panels are also generating power for existing electric vehicle charging points. Further charging points are expected to be installed in early 2023.

    The project was jointly funded by Zurich on the Isle of Man and Zurich’s carbon fund, which is part of Zurich’s sustainability commitment. Zurich is a UNESCO Biosphere Isle of Man partner. Making a significant investment in a direct renewable solar energy source exemplifies Zurich’s commitment to support sustainability in the communities in which it operates.

     

    Zurich building with Solar panels
    Planet

    Building solar panels on the Isle of Man

    Zurich’s solar power system on the Isle of Man is likely the largest on the island in terms of the kilowatts it can generate. It went live in July 2022 and has the potential to generate approximately 70 percent of the annual electrical power needs at Zurich’s local headquarters. The project highlights how Zurich is taking action on a local level to help the Group meet its ambitious target of net-zero operations by 2030.

    The collection of solar panels is a bespoke car port system that has been built on the roof of an existing car park. Zurich worked with Isle of Man business Ardern & Druggan which designed and installed the solar panel system. It has the capacity to generate up to 206 kilowatts (206,000 watts) – enough to power more than 2,000 100-watt lightbulbs.

    The design has several advantages, including:

    • Scalability, which means more solar panels can be added to increase power generation.
    • A modular and lightweight structure.
    • Gutters that harvest rainwater.

    The solar panels are also generating power for existing electric vehicle charging points. Further charging points are expected to be installed in early 2023.

    The project was jointly funded by Zurich on the Isle of Man and Zurich’s carbon fund, which is part of Zurich’s sustainability commitment. Zurich is a UNESCO Biosphere Isle of Man partner. Making a significant investment in a direct renewable solar energy source exemplifies Zurich’s commitment to support sustainability in the communities in which it operates.

     

    Rob Wyse
    Planet

    Task Force on Climate-related Financial Disclosures (TCFD)

    Q&A Rob Wyse

    What impact does Zurich have on the global climate? How might climate change affect our business? How will we mitigate the risks and avail of the opportunities climate change presents? These are the issues Climate and Nature Manager Rob Wyse has grappled with in recent years. He is responsible for the Group level scenario-based climate risk assessment process, central to Zurich’s implementation of the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).

    Why was Zurich keen to align with TCFD as quickly as possible?

    We see climate change as one of the most complex and urgent risks facing society. It is also a driver for many of the other risks that we as a global insurer need to manage so it is vital that we have a strong understanding of potential future impacts. Equally, the transition to a low-carbon economy is a 'once in a lifetime' event. We need to ensure we are well positioned to benefit from the opportunities it presents.

    Transparent, comprehensive and accurate external disclosure is essential to facilitate the low-carbon transition. It is important to us as a responsible company that we demonstrate the behaviors we expect of our customers, peers and other economic actors.

    How has the reporting evolved over the past five years?

    We have reported in line with the TCFD since it first published its recommendations in 2017. Over the years our disclosures have become increasingly more granular and detailed as our understanding of this risk strengthens. In 2021 and in line with TCFD recommendations, we performed our first scenario-based climate risk assessment of both underwriting and investment portfolios as well as our operations.

    What were the biggest challenges?

    There have been many, but perhaps the forward-looking scenario-based analysis was the biggest challenge. The relative immaturity of assessment methodologies and modelling capabilities for underwriting activities was a particular difficulty to overcome.

    The quality of forward-looking analysis relies on the availability of comprehensive, consistent high-quality data relating not only to emissions but also to private sector climate commitments.

    Finally, implementing these recommendations demands co-ordinated action across all areas of the business, something that can be resource and time intense.

    How has Zurich benefited from TCFD reporting?

    As a report preparer, implementing the recommendations of the TCFD has proved immensely valuable in increasing our understanding of how climate change could impact our business over time. Through dialogue with subject matter experts, the nuances of scenario analysis model outputs can be explored, leading to a more accurate and consistent understanding of potential impacts. Scenario analysis also helps to contextualise actions our first line business functions can take in the short term to address potential long-term impacts.

    As a report user, clear and comprehensive disclosures can serve as a useful tool for engaging with customers to understand their strategies for decarbonization.

    What personal lessons have you learnt from TCFD?

    I would encourage against viewing TCFD as a burdensome exercise. Embrace the inherent value in understanding the climate related risks and opportunities your organization faces. But equally so, don’t underestimate the effort that may be required to achieve a good level of insight. I’ve also learned that it’s more important to ensure that your forward-looking assessment is accurate than get distracted with precision. Don’t let the uncertainty inhibit your efforts.