Our customers
Working with customers
As an insurance company, we support our customers by integrating corporate responsibility through our underwriting and business decisions. For example, if we are asked to consider insuring a dam, in addition to the financial and business risks, we also consider the governance, human rights and environmental risks this project may entail. To do this we use a three-step approach that systematically detects, assesses, and mitigates major environmental, social and ethical risks.
We have prioritized four key areas of concern: banned cluster munitions and anti-personnel land mines; and governance, human rights and environmental risks in dam construction, mining, and oil and gas activities. For each of these areas of concern, we have drawn up a corporate responsibility issue brief that sets out our position and best practices.