woman in between plants

Sustainability highlights

Alongside the Sustainability Report which is part of the Annual Report of the Zurich Insurance Group (Zurich), we continue to share the testimonies and best practices behind the numbers in this sustainability highlights hub to showcase our achievements, progress and ambitions.

Our sustainability framework consists of three focus areas – Planet, Customers and People.

A big tree

Planet

We believe the consequences of climate change should be addressed by enabling an economy-wide transition to net-zero and at the same time, helping make society more resilient. In Zurich’s first climate transition plan, we outline how we are carrying out the commitment, made in 2019, to become a net-zero business by 2050 across our insurance business, investments and operations.

two people looking over a construction site

Customers

We deepened our understanding of customers and their needs through advanced data analytics and insights, and connected the dots between customer loyalty and financial performance. This is allowing us to support the net-zero transition by providing relevant insurance products and specialized risk advice that in turn helps our customers become more resilient, and it is significantly improving our ability to deliver our customer promise: Your needs at the heart of everything we do.

people working together

People

We’re actively supporting the long-term employability of our people, while addressing customer and societal needs. Our community investment activities1 are mainly delivered by the Z Zurich Foundation* (the Foundation), a charitable organization funded by various members of the Group. Over its current strategic cycle, from 2024 – 2027, the Foundation has the ambition to create brighter futures and more opportunities for 25 million vulnerable people.

* The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Zurich Insurance Group. It is the main vehicle by which Zurich Insurance Group delivers on its global community investment strategy.

“Sustainability is a long-term endeavor. As an insurer, we believe our relationship with our customers, the planet and its people are key to future success.”

Linda Freiner

Chief Sustainability Officer

Linda Freiner

Sustainability performance highlights 2024

infograph about our targets - Investmentmanagement
infograph about our targets - Own operations and supply chain
infograph about our targets - Underwriting
infograph about our targets - Our people
highlights