Men carrying trees to be planted

Sustainability highlights 2022

With the introduction of the Integrated Sustainability Disclosure in our Annual Report in 2021, we decided to continue to share the testimonies and best practices behind the numbers in a ‘Sustainability highlights hub’ on our website to showcase our achievements, progress and ambitions.

Over the past 12 months, we have continued to move forward on our sustainability journey. The core of our approach hinges on three focus areas – Planet, Customers and People.

  • Planet: We will focus on achieving net-zero outcomes which have a positive impact on nature, while also helping to improve the resilience of our planet and society.
  • Customers: Working closely with our customers, we will grow solutions that support customers’ transition to a net-zero future, while also encouraging people to adopt more sustainable lifestyles, enabling them to thrive today and flourish tomorrow.
  • People: As a global employer and provider of protection solutions to millions of people, we seek to create a more skilled and inclusive society in our workforce and communities. We support our own people in the changing world of work while the Z Zurich Foundation*, helps people thrive in the face of adversity through targeted community investments.

* The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Zurich Insurance Group. It is the main vehicle by which Zurich Insurance Group delivers on its global community investment strategy.

Insurance has always provided a safety net. In the face of the climate crisis, it’s more important than ever that we can act today without sacrificing tomorrow. Below are examples of some of the ways we have tried to put theory into practice.

Linda Freiner
"2022 was a turning point for the world to care about both planet and people.”

Linda Freiner

Chief Sustainability Officer

Our highlights 2022


2022
  • CO2 pictogram

    At the end of December 2022, our impact investment portfolio of USD 6.3bn helped avoid 3.2m metric tons of CO2e emissions and improved the lives of 4.7m people, on an annual basis.

    Find out more 

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  • We strive to lead by example, and this drives our approach to operational sustainability at the Zurich Insurance Group (Zurich). In 2021*, Zurich’s operational emissions** reduced by 73 percent and its total office energy consumption by 32 percent compared to the 2019 baseline.

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    *2022 data is available in Q2 2023
    **Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.

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  • Our employees spent more than 1.2 million hours on online learning in 2022, resulting in an average of over 26 hours per employee. This represents an increase of 3 hours per employee compared with 2021.

    Note: In 2022 we adjusted our calculation to include all employees that consumed learning content in the reporting year. In prior years we only considered employees that were active at the end of the reporting year. This resulted in an increase of the employees included into the metric and as a consequence also the learning hours.

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  • At Zurich, we proactively ask for employee feedback and act upon it. The employee net promoter system (ENPS) score helps to measure overall employee experience. The score serves as an indicator and we focus on understanding feedback and taking appropriate actions. In October 2022, we achieved an eNPS score of 54, the highest since we started measuring in 2018, and we reached a participation rate of 83 percent.

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  • In 2022, the Z Zurich Foundation* positively impacted the lives of vulnerable people by funding programs and developing engagement initiatives aligned with its strategic pillars. The Foundation also provided humanitarian and emergency support to the victims of the war in Ukraine and other catastrophes worldwide.

    Z Zurich Foundation

    * The Z Zurich Foundation is a Swiss-based charitable foundation funded by various members of the Group. It is the main vehicle by which Zurich delivers on its global community investment strategy.

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  • The Zurich Flood Resilience Alliance (the Alliance)* was launched in 2013 to help improve community resilience to flooding. The Alliance is operating in more than 300 communities and have so far had a positive impact on at least 600,000 people. Discover one example from Concern Worldwide’s Bangladesh program in Rina’s story.

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    * Established in 2013, all members of the Alliance, with the exception of Zurich Insurance Company Ltd, are funded by the Z Zurich Foundation.

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