Zurich announces creation of new Customer Office and appoints Conny Kalcher as its Chief
Zurich Insurance Group (Zurich) announces the appointment of Conny Kalcher to the position of Chief Customer Officer.
She will lead the newly created Customer Office as part of Zurich’s drive to further elevate customer excellence across the organization. In this position, Conny will ensure the delivery of a unique and distinctive customer experience. She will start in her role on July 1, reporting directly to the Group CEO.
Group Chief Executive Officer Mario Greco: “The digital era is driving significant change and a transformation of customer experience in the market place. This is a transformation that has already begun, delivering a number of company-wide initiatives to improve customer satisfaction and to drive profitable growth. We are delighted that Conny is joining us on our journey to accelerate the Group’s transformation and spearhead the digital customer experience, which will be reflected in Zurich’s brand refresh.”
Conny Kalcher
Conny joins Zurich from MindFolio, an innovation and analytics consultancy based in London and Chicago, where she was Partner since 2018. Conny also brings with her a wealth of leadership experience and expertise gained at the LEGO Group since 1985, where she held many senior global roles between 1999 and 2018, such as Head of People and Culture, Corporate Communication, New Product Innovation as well as building new business areas, including starting up LEGO Film & TV. Latterly, Conny had global responsibility for the development of the LEGO Brand and served as Vice President for Marketing and Consumer Experiences.
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Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.
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Certain statements in this document are forward-looking statements, including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives of Zurich Insurance Group Ltd or the Zurich Insurance Group (the Group). Forward-looking statements include statements regarding the Group’s targeted profit, return on equity targets, expenses, pricing conditions, dividend policy and underwriting and claims results, as well as statements regarding the Group’s understanding of general economic, financial and insurance market conditions and expected developments. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause actual results and plans and objectives of Zurich Insurance Group Ltd or the Group to differ materially from those expressed or implied in the forward-looking statements (or from past results). Factors such as (i) general economic conditions and competitive factors, particularly in key markets; (ii) the risk of a global economic downturn, in the financial services industries in particular; (iii) performance of financial markets; (iv) levels of interest rates and currency exchange rates; (v) frequency, severity and development of insured claims events; (vi) mortality and morbidity experience; (vii) policy renewal and lapse rates; and (viii) changes in laws and regulations and in the policies of regulators may have a direct bearing on the results of operations of Zurich Insurance Group Ltd and its Group and on whether the targets will be achieved. Zurich Insurance Group Ltd undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise.
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