Zurich launches enhanced digital solutions for the Zurich Global Employee Benefits Solutions business

Zurich Global Employee Benefits Solutions (ZGEBS) has achieved a significant milestone in its digital transformation journey by introducing enhanced digital reports, online customer collaboration platforms, and automated data transfer. This launch is closely aligned with Zurich Insurance Group (Zurich)'s customer-focused strategy and is an example of how the company prioritizes simplification and innovation.

The enhanced digital report features interactive dashboards that allow customers to easily navigate through data by financial or underwriting year, providing detailed or consolidated views. The inclusion of multi-year data provides valuable insights into cash flow patterns over time and a deeper understanding of program performance. Additionally, data is available 24/7 in a secure environment.

For captive customers, the online collaboration platform plays a fundamental role in efficient program management. This platform contributes to a deeper level of connection between ZGEBS and its customers, enabling a personalized customer experience and seamless end-to-end service. From program implementation to account management and data reporting, the online collaboration platform is designed to contribute to a high level of customer success.

ZGEBS can also offer automated data transfer solutions for captive customers, significantly boosting operational efficiency through automation. This ensures faster and secure data transfer, reflecting ZGEBS's dedication to innovation and delivering an exceptional customer experience.

By leveraging the enhanced digital solutions, customers can make more informed, data-driven decisions, more effectively control costs, and more efficiently manage their employee benefit plans on a global scale.

ZGEBS is a business unit of Zurich Insurance Company Ltd, and part of Zurich Integrated Benefits, which brings together various Zurich businesses to provide global expertise in employee benefits.

Our focus on digital transformation, simplification, and innovation is anchored in our mission to enhance customer experience and satisfaction. Continuous improvements are achieved by consistently measuring feedback from customers, consultants, and network partners, which shape our future developments and business priorities. Their feedback has been instrumental in driving our digital transformation, enabling us to co-create innovative and simplified solutions that meet our customers' evolving needs.

Nahuana Kalil, Customer Experience Lead at ZGEBS

Significant enhancements of our digital capabilities are helping us to better leverage our customers' data, creating more in-depth data insights in line with Zurich’s industry leading data commitment. At the same time, we are offering a more intuitive and secure way for customers to access and interact with their data, resulting in improved connectivity overall. Through this transformation, we aim to empower customers with greater control and accessibility to their information, enhancing their overall experience.

Moritz Löschner, Regional Sales Director for Zurich Integrated Benefits Europe

The enhanced digital reporting enables me to visualize and compare data more quickly and efficiently, providing 24/7 access whenever I need it. I can also effectively monitor the cash flow to the captive, the claims development in the different countries and I greatly appreciate the ability to connect and collaborate instantly with the Zurich dedicated team through the collaboration environment, as I would do with my own colleagues.

Filip Hemeryck, Head Group Benefits, Syngenta Group