Reporting

Sustainability reporting captures Zurich Insurance Group (Zurich)’s progress towards our qualitative ambitions and quantitative targets. Our refreshed Sustainability framework clusters our reporting into three focus areas: Planet, Customer and People reflecting our aim to achieve positive outcomes that benefit the planet, customers and people for the longer term.

During 2023 we progressed towards our ambition:
(selected key highlights)

Please note that parentheses around percentages or points indicate a reduction.

Our reporting journey

Over the course of the last three years, Zurich further enhanced its sustainability reporting, adopting widely recognized frameworks and our own key performance indicators (KPIs). In line with newly introduced non-financial reporting requirements under Swiss law, our sustainability report (SR) will be submitted to the shareholders for approval for the first time at the annual general meeting in 2024.

We strongly believe in the need to disclose clear, comprehensive and high-quality information on our performance against key sustainability indicators and have called for harmonization and rationalization of sustainability reporting frameworks.

Some of the indicators under the chosen frameworks are industry, entity or geography agnostic, providing a one-size-fits-all view/scenario. Within our reporting we follow a ‘disclose or explain’ approach. We disclose the indicators in the SR that are most material to our business and our stakeholders, while we address less material indicators in specific index table with a short explanation.

UN Sustainable Development Goals

Zurich’s approach to proactively address environmental, social and governance factors as part of our day-to-day business activity supports several of the United Nations Sustainable Development Goals (SDGs).