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Commercial Insurance Sustainability

Supporting a sustainable future

Zurich aims to produce sustainable value for our customers, employees, shareholders, and the communities in which we operate and live. Together, we can meet tomorrow prepared.

Climate transition

Climate change presents a dual imperative. The world must rapidly reach net-zero emissions to avoid the most damaging impacts and simultaneously build greater resilience against the physical hazards which will continue to grow even as we transition. Insurers are fundamental to answering this challenge. At Zurich Commercial Insurance, we are committed to supporting our customers as they transition to a sustainable future and build resilience. We aim to do this by:

Enabling an economy-wide transition to net-zero

For more than 150 years, we have protected individuals and organizations against risk so they can invest in the future with confidence. Today, this includes supporting our customers to succeed in the transition to net-zero. We believe a successful transition will support our business. We do this by:

  • Engaging with our customers on their transitions.
  • Scaling climate solutions through our products and services
  • Aligning each of our portfolios to support emission reductions

Making society more resilient

Climate hazards are likely to intensify for decades to come, even if the world reaches net-zero by 2050. So, we are using our expertise to help more companies, cities and communities better understand, prevent and reduce risks before they materialize, while also supporting them to build back better after loss and damage. We do this by:

  • Further integrating resilience insights into our insurance business.
  • Growing our specialized risk advisory business.
  • Collaborating beyond our business to support the communities we operate in.

Read more about Zurich’s Climate Transition Plan

Additional services

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Zurich Resilience Solutions

Zurich Resilience Solutions (ZRS) is a business unit dedicated to providing customers with risk prevention and mitigation solutions.

Designed on the technical expertise and deep customer knowledge of our 850 risk engineers, Zurich Resilience Solutions has the agility to focus on the rapidly evolving risk environment and the risk management needs of modern businesses. Through tailored solutions, valuable insights, and access to industry partners, ZRS will work with you to build greater business resilience into the future.

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Climate Resilience

Our specialist offering is based on over a decade of experience in the development of natural hazard solutions. Integrating climate change data with the data defining their business operations, we develop scenarios for how the changing natural environment may impact our customer’s organization, both now and in the future.

We highlight the hazards facing their business, guide them through solutions, and work with them on actionable plans to ultimately build greater climate resilience for our customers.

This is a global offering, that can be carried out at single site locations, or across global/regional operations.

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Zurich’s approach to Sustainability

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Planet

We will focus on achieving net-zero outcomes. A low carbon economy will positively impact climate and society. Reducing emissions across our value chain lies at the heart of our efforts.

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Customers

Customers

To meet our customers’ changing needs, we are constantly growing our range of sustainable products and services. They are designed to support activities that generate a positive environmental or social impact and contribute to the mitigation of climate risks.

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People

We are actively supporting our people to remain employable for the long-term, while addressing customer and societal needs. Meanwhile, our community investment activities are mainly delivered through the Z Zurich Foundation*. Its purpose is to create a brighter future for vulnerable people.

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* The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Zurich Insurance Group. It is the main vehicle by which Zurich Insurance Group delivers on its global community investment strategy.

Sustainability performance highlights 2023
​

  • USD 1,360m

    revenues from sustainable solutions 1

  • -43%

    reduced intensity in financed corporate CO2e emissions 2

  • 4.5m

    metric tons CO2e avoided through climate-related impact investments3

  • USD 9,272m

    investments in climate solutions

  • -66%

    reduction in CO2e emissions from our own operations4

  • 4.3-point

    increase in our overall transactional Net Promoter System (tNPS) score5

  • 30.3%

    Females in senior management6

  • 73.4%

    internal hire ratio7

  • USD 49.6m

    donated via the Z Zurich Foundation8

  • Supplier Engagement Leader

    Recognized as only one of five insurance companies by CDP9

  • High customer retention10

    Retail 81.6%
    CI 88.6%
    CLP 93.5%

1 Based on our internal definition.
2 Compared to our 2019 baseline.
3 Achieved through our impact investment portfolio of USD 7.9 billion.
4 Compared to our 2019 baseline. Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.
5 tNPS is a specific indicator that is calculated as part of the NPS program - with NPS being the global best practice standard for customer experience measurement.
6 Senior management represents the combination of career levels D and E.

7 As of 2023, we included Farmers Group, Inc. and Cover-More and have evolved the definition of this metric to include internal career opportunities generated for entry-level roles (career level A), international moves, re-hires, and changes in employment types from temporary to permanent. Entry-level roles (career level A) remain excluded from ‘external hires’ as these positions are, by nature, filled by external career starters.
8 The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Group. It is the main vehicle by which we deliver on our global community investment strategy.
9 CDP recognizes us among the top 8 percent of companies for supplier engagement on climate change. CDP is a not-for-profit charity that runs the global disclosure system for individuals and organizations to manage their environmental impacts.
10 Customer retention rate for Retail & CLP business, premium retention rate for CI business.

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Related content

Contact us

Should you have any questions or need further information please reach out to your local Zurich contact or your broker.

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