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Inspiring action together

When we work together, we achieve more. Meet some of the people who work with or for Zurich, helping to make the business what it is today. Read their perspectives and hear how they inspire others to join them to take action on causes that matter. We take stock of 150 years of innovation, and look to the future as Zurich continues adapting and growing – for the good of the Zurich business, its customers, employees, partners and the planet.

Highlights

24% of senior leadership1 is female (versus 18% in 2017)
USD 7 bn total amount of impact investments2
~ 1 million customers interviewed through Zurich’s NPS program3
> 1.7 million people received two doses of COVID-19 vaccine thanks to Z Zurich Foundation fundraising campaign for UNICEF4

1 Career level E incorporates the most senior roles (country CEOs and other senior business leaders).
2 Impact investments in 2021 consisted of: green, social and sustainability bonds (USD 5.8 billion), impact private equity (USD 211 million) and impact infrastructure private debt (USD 980 million).
3 Through its net promoter system (NPS) program, Zurich interviewed around one million customers in 2021 across the business and took action based on their feedback.
4 Z Zurich Foundation committed to support UNICEF in its effort to deliver COVID-19 vaccine doses to the world’s most vulnerable. Their fundraising campaign raised enough funds for UNICEF to deliver two doses of COVID-19 vaccine to more than 1.7 million people. The Z Zurich Foundation (the Foundation) is a charitable foundation with its registered office in Zurich, Switzerland. Established by Zurich Insurance Company Ltd and Zurich Life Insurance Company Ltd in accordance with Swiss law.

Samantha Chow

Employees

People drive our business, and we believe our people should drive their own careers. By investing in our people, we can ensure we attract and retain the best talent.

Amar Rahman

Customers

We are redefining the global customer experience and creating innovative solutions for existing customers, as well as the next generation.

Sebastião Salgado and Lélia

Planet

At Zurich, we want to create a brighter future for both people and the planet.

Download the Annual Report

  • Annual Report 2021

    Annual Report 2021 (English)

  • Annual Report 2021

    Annual Report 2021 (German)

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