Claims

Our positive and customer-focused claims philosophy

At Zurich we will support you before, during and after a claim with an approach that is fair, customer-centric, transparent and personal.

We pay claims

We actively seek to pay claims quickly and always have the best outcomes for your business in mind.

Financial stability – very strong AA/stable to superior A+/stable

Each year we pay multibillion USD in claims

Paying Claims for 150 years

We are customer-centric

We will work closely with you and your broker and develop a strong understanding of your business. We strive to act according to your business needs.

7,500+ claims experts, 600+ certified in handling international programs

20 years of an unparalleled, acknowledged and industry leading Customer Relationship Model

We are fair

We will act fairly, using our knowledge, skills and experience to do the right thing for you based on your individual needs and circumstances.

250,000+ survey responses from our customers rated our claims service highly with a TNPS of 59+

We ensure personal contact

We will stay in close contact with you before, during and after a claim, and will respond quickly and smartly by getting the best qualified people on the ground to help.

Over 80 Claims Customer Executives look after global claims across 160 countries

For a claim involving 3 global companies across 4 continents and over 30 locations, we were on site within hours

We are transparent

We strive to be easy to deal with, and will communicate with you and your broker openly, clearly and personally every step of the way.

We have created more than 450 global bespoke customer claims protocols that capture our customers’ requirements.

My Zurich gives every customer superior claims insights on international programs. Learn more

Contact us

Should you have any questions or need further information please reach out to your local Zurich contact or your broker.

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Disclaimer:
Products and services vary by country
Because the needs of our customers are different, our products and services also vary around the world. Insurance and financial products and services are provided by licensed members of the Zurich Insurance Group (Zurich). Not all products or services listed are available in all jurisdictions or to all customers. Please contact your local Zurich office for details about the relevant products and services in your country. No warranties or guarantees are being made by Zurich based on statements on this website.