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Commercial Insurance – Sustainability

Supporting a sustainable future

Zurich aims to produce sustainable value for our customers, employees, shareholders, and the communities in which we operate and live.

The future of commercial insurance

Providing innovative, more sustainable products

Helping customers to transition to a more sustainable future

Providing dynamic solutions to our customers’ immediate needs

Zurich Resilience Solutions (ZRS) is a business unit dedicated to providing customers with risk prevention and mitigation solutions.

Designed on the technical expertise and deep customer knowledge of our 750 risk engineers, ZRS has the agility to focus on the rapidly evolving risk environment and the risk management needs of modern businesses. Through tailored solutions, valuable insights, and access to industry partners, ZRS will work with you to build greater business resilience into the future.

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Our specialist offering is based on over a decade of experience in the development of natural hazard solutions. Integrating climate change data with the data defining their business operations, we develop scenarios for how the changing natural environment may impact our customer’s organization, both now and in the future.

We highlight the hazards facing their business, guide them through solutions, and work with them on actionable plans to ultimately build greater climate resilience for our customers.

This is a global offering, that can be carried out at single site locations, or across global/regional operations.

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The transition to a low-carbon future is essential to mitigate climate change. As the worldwide deployment of renewable technologies gathers speed, we offer support to customers integrating renewables into their setup:

  • Making it easier to use energy from zero-carbon sources
  • Helping our customers make the transition to a sustainable future
  • Monitoring emerging risks presented by new technologies and their installation; for example, potential fire hazards from photovoltaic panels.

Our experts are helping customers to understand their exposure to hackers and other threats by carrying out a cyber risk assessment:

  • Analyzing core business processes to highlight weaknesses in the control setup
  • Benchmarking against industry peers the maturity of your cyber posture
  • Identifying, prioritizing and advising on countermeasures to cyber threats
  • Enabling the development and maintenance of effective cyber security program
  • 3 program pillars: people, processes and technology recommendations

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  • putting solar panels on roof
    Customer

    Energy transition on the roof: Commercial Insurance Germany publishes entrepreneur's guide for the installation of PV systems

    The German government’s new solar package is designed to accelerate the expansion of photovoltaics.

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  • People reviewing documents
    Customer

    Accelerating ESG disclosures of Zurich Hong Kong’s customers

    Zurich Hong Kong partners with a local NGO called ESG Consortium (ESGC), and sponsors 100 small-to-medium size business owners to start disclosing their ESG measures and adopt best practice. 

    Read story
putting solar panels on roof
Customer

Energy transition on the roof: Commercial Insurance Germany publishes entrepreneur's guide for the installation of PV systems  

The German government’s new solar package is designed to accelerate the expansion of photovoltaics. To support customers from mid-sized companies to small businesses with this ‘energy transition on the roof’, the Zurich Resilience Solutions (ZRS) division of Commercial Insurance Germany has published a white paper to help risk managers identify potential hazards and take precautionary measures. ZRS provides risk assessment services, plans review services and provides recommendations to reduce the risk profile for the customer and the project. 

“We want to accompany our customers on their sustainability transformation towards climate neutrality, including the transition to renewable energy sources such as photovoltaic. The new white paper is part of a series of practical informational material in support of tailor-made sustainability risk services bolstering our overall advisory strategy.” Petra Riga-Müller, Member of the Board, Zurich Commercial Insurance Germany

People reviewing documents
Customer

Accelerating ESG disclosures of Zurich Hong Kong’s customers

Zurich Hong Kong partners with a local NGO called ESG Consortium (ESGC), and sponsors 100 small-to-medium size business owners to start disclosing their ESG measures and adopt best practice.

Many of Zurich Hong Kong’s customers, particularly SMEs, lack the expertise to craft transition strategies to a more sustainable business model. Through a collaboration with ESGC, Zurich Hong Kong is supporting customers by sharing its experience within their organizations through sustainability frameworks. The collaboration also provides access for SMEs seeking support regarding potential metrics required under local regulatory requirements.  

“The project helps differentiate us in the market as a sustainable insurance provider to our customers who lack the resources and knowledge transitioning into a more sustainable model. These services are rare in the Hong Kong market which enables us to build a more meaningful relationship with our customers, particularly SMEs.” Kannes Wong, Head of Strategy and Planning Hong Kong .

Our three focus areas:

A big tree
Planet

We will focus on achieving net-zero outcomes. A low carbon economy will positively impact climate and society. Reducing emissions across our value chain lies at the heart of our efforts.

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Customers

To meet our customers’ changing needs, we are constantly growing our range of sustainable products and services. They are designed to support activities that generate a positive environmental or social impact and contribute to the mitigation of climate risks.

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People

We are actively supporting our people to remain employable for the long-term, while addressing customer and societal needs. Meanwhile, our community investment activities are mainly delivered through the Z Zurich Foundation*. Its purpose is to create a brighter future for vulnerable people.

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* The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Zurich Insurance Group. It is the main vehicle by which Zurich Insurance Group delivers on its global community investment strategy.

The business impact of sustainability

Growing concerns

Weather-related losses, liability exposures & investor / regulatory demands are increasing, while the potential for uninsurable property is widening the protection gap.

Climate Change

Providing insight, protection & transparency to support the transition to a low-carbon economy.

The digital society

Building the resilience of both people and organizations by enabling and inspiring confidence in the digitalized society of the future.

Sustainable working

Navigating the changing nature of work via upskilling & education, wellbeing & career development, with new insights & solutions to close protection gaps.

Sustainability performance highlights 2023

  • USD 1,360m

    revenues from sustainable solutions1

  • -43%

    reduced intensity in financed corporate CO2e emissions2

  • 4.5m

    metric tons CO2e avoided through climate-related impact investments3

  • USD 9,272m

    investments in climate solutions

  • -66%

    reduction in CO2e emissions from our own operations4

  • 4.3-point

    increase in our overall transactional Net Promoter System (tNPS) score5

  • 30.3%

    Females in senior management6

  • 73.4%

    internal hire ratio7

  • USD 49.6m

    donated via the Z Zurich Foundation8

  • Supplier Engagement Leader

    Recognized as only one of five insurance companies by CDP9

  • High customer retention10

    Retail 81.6%
    CI 88.6%
    CLP 93.5%

1 Based on our internal definition.
2 Compared to our 2019 baseline.
3 Achieved through our impact investment portfolio of USD 7.9 billion.
4 Compared to our 2019 baseline. Cover-More, Farmers Group, Inc. and its subsidiaries, joint ventures and third party vendors are out of scope.
5 tNPS is a specific indicator that is calculated as part of the NPS program - with NPS being the global best practice standard for customer experience measurement.
6 Senior management represents the combination of career levels D and E.

7 As of 2023, we included Farmers Group, Inc. and Cover-More and have evolved the definition of this metric to include internal career opportunities generated for entry-level roles (career level A), international moves, re-hires, and changes in employment types from temporary to permanent. Entry-level roles (career level A) remain excluded from ‘external hires’ as these positions are, by nature, filled by external career starters.
8 The Z Zurich Foundation is a Swiss-based charitable foundation established by members of the Group. It is the main vehicle by which we deliver on our global community investment strategy.
9 CDP recognizes us among the top 8 percent of companies for supplier engagement on climate change. CDP is a not-for-profit charity that runs the global disclosure system for individuals and organizations to manage their environmental impacts.
10 Customer retention rate for Retail & CLP business, premium retention rate for CI business.

Contact us

Should you have any questions or need further information please reach out to your local Zurich contact or your broker.

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